They may have been good regarding warranty in the past but not anymore at least not in my own personal experience just recently last month. I even filed a formal complaint at the BBB website and it never got posted yet because Athlon won't even return any of the BBB's messages addressed to Athlon Optics who are working as the mediator in this case. Athlon Optics will more than likely get an F rating just like Bushnell if they keep ignoring the BBB requests for resolution in this matter though. The one I filed on ****ed consumer website has what happened in detail.That is interesting??? Athlon has a no questions asked warranty was my understanding. It is also transferable if I am not mistaken but I could be wrong. I had a Midas Tac 5-25 that came out of the box with a chip in one of the lenses. I also had a sun shade in which the entire front bell cap came off the same scope. The scope functioned as it should and held zero but the cosmetic issues were a problem. It is one of four scopes I have had to return for warranty work in my lifetime. I have two Cronus and have never had an issue. I mailed the Midas back to them with the appropriate form and got a brand new replacement back within a week, NIB with no issues, never unboxed it. It was still in the shrink wrap. Sold it and bought my second Cronus. I like the Ares ETR as well. To me their two flag ship scopes are premium scopes. The glass in the Cronus is incredible. I like the turrets as well and neither has ever lost zero or failed to track. The Athlon guys have never been anything but helpful to me. I have spoken with them on several occasions and they are alway fun to talk to and converse with on scope and shooting issues. You can usually speak to someone fairly quickly. I haven't spoken to them recently so things could have changed? I sent a S&B back for repairs and it came back in 10 days. They also are a class outfit. Had a Leupold reticle replaced, scope came back in less than two weeks, that was several years ago. I am sorry you had an issue but my experience says that is not the norm. All of them, Leupold, NF, Athlon, S&B and IOR Valada have never been anything but helpful. They are all good guys, at least the ones I have worked with.
If this was just a cheap $300 scope I got such terrible customer service and lack of warranty repair or replacement I probably wouldn't have push the issue but it's in fact an $1800 scope and cheapest sale price they sell for is around $1399 new.
I will not just sit back and allow anyone else to get screwed over by Athlon and will at least warn everyone what my own first hand experience was with them. At least people have the right to know what's coming to them if they were one if the unlucky ones such as myself. I think they may in fact take care of some of their customers but not all of them.
They don't even respond even to the BBB once a formal complaint is filed so what does this tell you about Athlon Optics?
Everyone has the right to spend their hard earned money for whatever brand they like but once you get burnt by them then you will probably feel the same as I do.
I am going to just stick to Arken EP5's and EPL4's for future budget Chinese made scope purchases and Vortex Razor Gen 3s and Nightforce NX8s for premium builds at least they honor their warranty and so far had no issues with any of mine and at least Arken and Vortex even sends their customers a prepaid return shipping label if they ever need to use their warranty. In fact I just ordered 2 more NX8s early this month instead of 2 more Cronus scopes I was previously going to buy until this warranty incident. Next scopes I'm going to be buying more of are going to be more Arken EP5's and Vortex Razor Gen 3s.
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