I know I have a buddy that sent in some OLD binoculars to get checked out for whatever reason, they were like the $200 ones from Walmart that he had since we were in HS(maybe longer) they ended up sending him a brand new set of BX-4s.
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Leupold warranty service
- Thread starter TX Grubby
- Start date
Help Support Long Range Hunting Forum
Arkansasdad
Well-Known Member
If you check no they will contact you to discuss your options. I have never had any problem with Leupold in many years of service by them, they are always great to deal with and will do anything in their ability to make you happy. Just buy a Nikon and you will know why everyone says that there is no warranty with Nikon no matter what Nikon tells you.
Lefty7mmstw
Well-Known Member
Leupy will fix you up... they fixed an older (bought used) vari-x 2 for me years back... only other optic I've ever had crap on me was a Nikon Binoc... they wanted $$ to fix and the lgs had to eat shipping. It went in the trash and I bought Leupy green rings...
I have heard them sending something different back - one guy complained because of sentimental value.
cabelasken
Well-Known Member
I sent them a rangefinder and the customer service rep said they would send me an updated one and give me credit towards the new one. '[
Old Infantry Guy
Well-Known Member
I recently sent a scope identical
Old Infantry Guy
Well-Known Member
I recently sent a scope identical to yours back to Leupold for repair of turrets with imperceptible clicks. I had it back in five weeks. It works perfectly.
Tumbleweed
Well-Known Member
I have experience with their warranty department many times in dealing with customers' scope failures. If it's return to zero, tracking related or poi is shifting, I learned to simply tell them that the "scope lost zero". If you try to provide proof of the failure or talk them through how you reached that conclusion, they will dig their heels in and become very difficult to deal with. As if their products can't or don't fail. Customer service goes to hell at that point.
The invoices usually indicate that no problems were found in testing, but there's always replacement parts listed on that same invoice and magically, the optic starts performing again.
As far as repair vs. new, they have always been able to repair the existing units. In my mind with any scope manufacturer, I'd prefer a repaired unit vs. new anyway. I feel that's there's been more time and care gone into the repair compared to something that's just been mass produced with no testing.
The invoices usually indicate that no problems were found in testing, but there's always replacement parts listed on that same invoice and magically, the optic starts performing again.
As far as repair vs. new, they have always been able to repair the existing units. In my mind with any scope manufacturer, I'd prefer a repaired unit vs. new anyway. I feel that's there's been more time and care gone into the repair compared to something that's just been mass produced with no testing.
Oldtime Shooter13
Well-Known Member
They will fix it, one of the best Warrantee's in the market. I have never had a bad experience with Leupold.
WildRose
Well-Known Member
If everything was in spec what were they supposed to do?
That seems to be a problem with your eyes or the way you were adjusting it rather than a scope problem.
lawgolfer
Member
Near certainty it will be repaired. I've made several warranty claims with Leupold. In most cases, it will repair even though it might be cheaper for it to replace.
In the unlikely event it cannot be repaired you will be offered a newer model for a reasonable charge.
Laser rangefinders have a limited warranty on the electronic components, but not the lens. In one of my claims, the electronics went kaput on a rangefinder which was long out of warranty. I was offered a similar model at a bargain price, which I quickly accepted. However, when Leupold was unable to ship the replacement within 30 days, I was sent a much more expensive model for the same price.
Leupold is a great company and deserving of the highest respect.
salinasboy
Member
- Joined
- Jul 1, 2014
- Messages
- 6
I have spoken to some people have had "older" scopes replaced with new ones. The reason this is done, as told to me, the bean counters are in charge nowadays and it is a competitive market out there. Cheaper to give you a new one then fix your old one, in their mind. To keep an inventory of scope parts from 30+ plus years ago just is not feasible. There are companies/individuals that can work on older scopes. As a rifle silhouette shooter we tend to use older scopes that were actually made to meet the weight restrictions in rifle silhouette. Just my 2bits
Good luck, their new scopes are very clear and still well made.
Good luck, their new scopes are very clear and still well made.
