Vortex is the fastest I've seen. Got my AMG back in 4 days, and replaced my buddies Gen 2 PRS scope that had a shot erector with a new one in a week!
I had 2 scopes sent back for warranty from Australia To USA. Both were back in 3 weeks fully repaired. No hassles at all. These days Leupold has a warranty repair business in Brisbane Australia.Question for you folks - could anyone share their experience with Leupold warranty service? I recently sent in a Leupold Mark IV 8.5-25x50. One of the questions on the warranty request got me thinking and a little concerned. As the Mark IVs are now discontinued, would Leupold automatically replace my optic and send something else out to me rather than work on something that no longer a current market value for them?
Here is the question from the warranty request. Thanks in advance.
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They make THOUSANDS! don't worry! I sent them a broke one, they made me a brand NEW ONE for free, but took 8 weeks, well worth the wait.I sent in a HD-VX5 with serious focus issues and got an e-mail that said 4-6 weeks for repair?????? Do they have that many scopes in for warranty service?
There are probably at least 50 million Leupold optics in circulation. Even if 1:10,000 need to be sent in for service or warranty work in their lifetimes that's a whole lot of scopes.I sent in a HD-VX5 with serious focus issues and got an e-mail that said 4-6 weeks for repair?????? Do they have that many scopes in for warranty service?
I inherited about a fifty or sixty year old very early leupod in 2.5-8 by I think 32.I just came in from the range. Leupold had rebuildt the adjustments on the 1980 vintage 3-9x40 scope. It was dinged up when I got the scope. Bubba had put the Ruger rings together totally wrong. Next, he used red Lock-tite to glue the mess together. Once we got the rings off the scope it went back. Today, the scope with rebuilt adjustments, did very well on my 700 in 7mm-08.
Tossing and replacing old scopes apparently depends on which old model. All my scopes that were replaced were M-8's. Also, in this repair business with a lifetime warranty no telling what vintage scope is in there for whatever.
Sadly I had the same problem twice with the same scope. They wanted me to take it back the 3rd time, but after the first failure when I was the sniper on our team, luckily not on a call out, and then 6 years later on my first paid out-of-state hunt that cost me my first Nebraska WT deer I did NOT want that scope back. It would have been nothing but a paper puncher if I was forced to take it back, but they did send me a scope that is nice, but it did not cost near what I left with them.This thread should be linked on the Leupold scope website. I'm almost feeling left out by not having any problems with Leupold scopes. Surely I would have run across a bad one in in the last 40 years, but I haven't.
I've never not known them to offer you a choice. They take a lot of scopes back, fix whatever the issue is and then sell them as refurbished so it's not hurting them much more to replace a scope, sometimes at only a reduced price depending on the value of yours and what failed and often a strait up even trade or an upgrade.Sadly I had the same problem twice with the same scope. They wanted me to take it back the 3rd time, but after the first failure when I was the sniper on our team, luckily not on a call out, and then 6 years later on my first paid out-of-state hunt that cost me my first Nebraska WT deer I did NOT want that scope back. It would have been nothing but a paper puncher if I was forced to take it back, but they did send me a scope that is nice, but it did not cost near what I left with them.
My choice, I understand, but with 2 exact failures, I had zero confidence in the scope. The rifle & scope was always transported in a case, no drops, in the case or out, but it could not take twisting on the turret dial for yardage.
It took a lot longer to get them to agree to take it back than I thought it would. When I shipped the scope to them the 2nd time I added a note inside the box telling them I did NOT want this scope back so someone call me, but instead they "fixed it", and sent it back to me without calling.I've never not known them to offer you a choice. They take a lot of scopes back, fix whatever the issue is and then sell them as refurbished so it's not hurting them much more to replace a scope, sometimes at only a reduced price depending on the value of yours and what failed and often a strait up even trade or an upgrade.
When I was a kid I think we bought .22 ammo at a western auto.I inherited about a fifty or sixty year old very early leupod in 2.5-8 by I think 32.
It was poorly mounted on a 7RM with loose mounts and rings so eventually the vibrtation and blast shattered one of the internal lenses.
Sent it in with a note, told them exactly what happened.
There records showed it had never been in for service or repair since leaving new.
Of course it wasn't repairable and they gave me several very nice options so I got a VX3 Tactical in 4.5-14x50 for a 150.00.
Considering that scope probably didn't cost 25.00 new I though that was a heck of a deal. My uncle, the original owner got it pre-mounted on some kind of deal through Western Auto shortly after WWII if I remember right. He said the whole combo was about 150.00.
Like everyone in the business they are people and anything mechanical or electric/electronic is going to fail eventually. They do their best and their best is good enough for me.
When I was a kid we bought guns and ammo, even handguns out of state at both Whites and Western Auto, Gibson's and Gebo's.When I was a kid I think we bought .22 ammo at a western auto.
Even the drugstores like longs had ammo , now days if you asked for ,ammo CVS or Walgreens,wouldn't surprise me if call the law .When I was a kid we bought guns and ammo, even handguns out of state at both Whites and Western Auto, Gibson's and Gebo's.
Dad also had an FFL so we could do out of state transfers for people.
Those were the days. Even our little hardware store carried guns, ammo and a limited supply or reloading components and that was in a town of less than one thousand. We barely had a thousand in the whole zip code including the farmers and ranchers on rural routes.
I forgot to Mention, Dad's Fl was owned by Rose Drug and Gift shop, the family pharmacy.Even the drugstores like longs had ammo , now days if you asked for ,ammo CVS or Walgreens,wouldn't surprise me if call the law .