I have a LR, had a problem and called, no problem to send in and was super helpful. Had a garmin inreach, one of the first ones. It stopped working, called Garmin, they said it was now obsolete and they couldn't repair it but would give me 15% off the new mini. I have a $300 paper weight. Just saying we all have different experiences, some good and some bad. I do have multiple other Garmin products and I like them but makes me nervous if they ever decide to discontinue one.