Both but they gave me a few things to try next time out at the range. I went through the manual and videos prior to using it. I'll do what labradar suggested and if it doesn't work send it back.do
It took me a while to get mine lined out at first. I used mine for 18 month just on Doppler and with & without suppressors. Then all of a sudden it stopped working and I had to start using a microphone and switch from Doppler to Trigger Source.
you have it on rifle or pistol or bow? Did you try the Doppler Setting or just Trigger setting.?