Before the covid disruption I had bought some 22cal 90gr vld for 556. Their 1st edition gave me reload info that wasn't correct. With the coal I would stand the case pointing up with the bullet inserted and the bullet would fall into the case. Going longer than mag or sammi length would've/could've worked, but not what I was looking for. I contacted Berger on the matter and was instructed too send them the boxes of bullets to them for replacement of another of my choice. Knowing the price I spent and was exchanging dollar for dollar they exchanged box for box. They even sent me an email for return merchandise label to print. I didn't expect for Berger to do an exchange that way, but that was their choice and I expressed my appreciation for their decision. What good experiences have you had with manufacturers in the firearm industry?