FIGJAM
Well-Known Member
I will say that I had a fantastic experience with their customer service on a rangefinder. They replaced my kilo 2000 with an upgraded kilo 2200, paid for shipping both ways, and had a turn around time of around 3 weeks. And on top of that, the reason for the failure was my mishandling of the product, and I even told them that, and they still replaced it. After having it for a couple years the laser lense was completely scratched up from bouncing around in the center console of my jeep, in a patch pocket on dusty pronghorn and prairie dog hunts, getting dropped in the dirt, etc. I know you had a bad experience, but the vast majority of people that I have heard anything from report a different experience. Perhaps the few people you dealt with was the deuch bag crew....
You could be right - I only had that one interaction with them and it was from August to September of 2018. I only have that one experience to go off of. Having said that, that initial experience will always influence future behavior. I remember with my first Vortex, I was an idiot and lost the windage cap on a 6-24x50 FFP hslr that is on my 300 ultra mag while I was checking zero a couple days before the hunt. I called them to see what the cost foe replacement would be. Not only was it free but they expedited it so that I would have it for my hunt. Gave me warm fuzzies dealing with them - now I have 3 pairs of their binos, a spotting scope, 4 rifle scopes and a tripod. Also, just sent in a pair of binos that I dropped and scratched the lenses on and my tripod I dumped off my ATV and bent the handle on. All to be repaired for my own stupidy free of charge. All of that is to say that because of that first really positive experience with them, I keep throwing money their way. I am far from a Vortex supporter and have other optics, but in my opinion, that level of customer service is what helped them as a new company and allowed people the patience to deal with some short comings while they figured some stuff out. My initial experience with SIG was not the same.