mgood
Well-Known Member
I saw your comment before and I'd been meaning to ask what happened. Thanks for that info.I'm sure your brux will be a good barrel but the lack of service and communication was very unprofessional. They made my barrel in a very acceptable amount of time but then lost it and wouldn't make me another but chose to track it down so that took 3 more months! They would never call me. I had to always call and they acted annoyed with me. I'm the paying customer! They finally got the barrel to my smith and got my 270 ss built. I wrote them an email about my experience and not surprised I never got a response. I'll be going with a hart next time around.
I'll be watching for your build in the future.
Having worked in customer service before, for a company that builds semi-custom guitars to order, I know how some of that crap happens. It shouldn't, but it does. Sorry to hear about the trouble. I hope mine goes smoothly.