IMO ,yes it is a sign of bushnells customer service. It's horrible and will never buy another bushnell product after dealing with them.
I sent a MP red dot in that had a dbl image of the reticale when turned on. That is, sometimes it would or wouldn't and zero changed everytime. Brand new. Unforutunatly it two years old as I never mounted on my ar. They quoted me $137.00 for a new one and they mailed it back to me. And kept the brand new battery I had just put in it!!! The dam thing was on sale at optic planet for like $150. Gee thanks Bushnell, awful generous of you.
Gene