Vortex PST Disappointment

[brentc]

I love all you guys posting on page 2. I hope Vortex people will take advantage of this crisis and redeem yourselves. I must confess that I'm seriously deciding between Vortex PST and Sightron SIII Long Range, and positive response from Vortex will swing much in your favour.

I guarantee that if Cordell deals with the matter professionally, Vortex will bend over backwards to take care of him. However, if he goes in with guns blazing all bets are off. His problems will get taken care of, but maybe not with as much efficiency.

You have to remember that in most instances the owner dictates how well a warranty system works by the way they approach the manufacturer about their issues. Spouting extreme disappointment on public forums is not a good way to start the process.

I have sent enough optics back to know that when you treat these companies professionally, they will treat you like a valued customer and often times they will bend over backwards not only to fix the problem complained about, but they will be more willing to give extra compensation for the misfortune. Pulling the "post it on the internet so others can see my displeasure" is not a good card to play on your first move in getting your issues resolved.

 

[ICANHITHIMMAN]

Vortex is not involved in this, thats the OP end of the game, everyone here knows they will fix any issue you have with there products.

 

[Silverback7]

I dont think anyone is jumping on OP, I just think that he over reacted a bit. Vortex is a good company and the optics are fairly priced. I don't think it ruined his hunt. With that being said we are not talking about Super Highend optics here. This is not a million dollar lense for the Hubble telescope. Machining and contaminants all are involved as well as static charges when two particles collide microscopically thus small particles are being drawn together based on the gravitational pull of the moon in conjunction with field and stream hunting charts and of the geosynchronus orbits of the GPS telemetry and gimbal. All this would be solved with an alluminim foil hat with antenae. To block the bad JUJU of the vortexing black hole

Sorry I pulled this last part out of my arse.

 

[Jon A]

Interior specks on the glass happens sometimes, even with some very expensive scopes. It's especially noticeable with FFP scopes on the reticle because it's magnified.

It's certainly not something I'd call a failure--of all the things that can go wrong with a scope this is as harmless as it gets. But if if annoys you Vortex or any of the other companies will take care of you, no need to fuss.

Often if you just ignore it for a while, the speck will disappear on its own after more shooting of the rifle (especially with a hard kicker) avoiding all the drama.

 

[rinodods]

Every manufacturer has quality control issues every once in a while. How does a spot on a scope ruin your elk hunt? Really?

I said I hoped it is just cosmetic, meaning I hope the junk I'm seeing isn't an indication of something more serious going on that would hurt tracking somehow. Can people no longer read in context?

Anyway, as for the hunt the scope wasn't an issue. The five elk we watched for two hours at 600yrds just across the property line was an issue. Things didn't move onto the shooting side until near dark and then stopped on the other side of the only trees that blocked the shot.

Glad to see people stopped jumping on the OP. Mine will go back to Vortex after Missouri's November whitetail season ends. I KNOW they will make it right.

 

[95huskers]

I have a spec on my scope that appeared a couple months back. I finally had the time to look at my scope and make sure the speck was not on an exterior lens, (its not). While doing this I learned the inside of my scope has MANY stray particles. The inside of the tube even has what looks to be dried water marks. I took these two pictures the other night when I was off, had to hold the gun, flash light and camera it was fun. The think the spec is one of the "stray" particles from the inside of the scope. There are so many I have not even tried to count them.

Very disappointed!!!!! I will contact Vortex and see what they have to say about this spec and the stray particles. I am not a happy camper!!

Cordell,

I will trade you a Bushnell Elite Tactical 4-30x50 Mildot scope if you're this unhappy with your PST??? I want a Vortex in a bad way and if you're that unhappy with it I'd be happy to take it off of your hands!

Thanks!

 

[coyotezapper]

i dont know why you chose to post this. You should have just sent it back to vortex they will replace it or clean. They are a great company with outstanding customer service. Every company has products that have issues from time to time. This thread should have been about how great the company was after you sent the scope back and they made it right for you.

I agree. There is not a perfect company out there. Its what they do with the problem that seperates them.

 

[Cordell]

Guys,

Thanks for your posts. I kept checking my e-mail but did not get any notification anyone replied to my post. I should have checked the post, my mistake. I found out at deer camp from my brother that people responded.

I have not had a chance to contact Vortex yet about this issue due to hunting season and other time issues.

I still love me PST and will not be letting it go any time soon. For the money I paid I feel its a real value. I am disappointed but not ****ed off or looking for blood. I hate the down time and waiting for the scope to come back and the time spent to re level the scope and sight it in.

Once I have contacted Vortex and they have done their thing i will let you all know what was said and what they did. I am planning a 243 Win build next June/July and will be looking at another PST to top it off. I really like the scopes and the company (the little I have dealt with them) and want them to continue to grow and make more products to fill specific needs.

Thanks again for all your input fellas.

 

[Cordell]

Update to this thread found here http://www.longrangehunting.com/forums/f18/vortex-vip-warranty-service-pst-93990/#post664863