woodnut
Well-Known Member
I'm happy for you! I can bet they will fix it and turn it around in no time at all. Good people.
I did talk to someone at Brux and they said send it in a they will make it look perfect! So great to get customer service like that....
Do you have a picture of it?
I can't believe your smith didn't catch this.
It appears to me that it is the entire diameter, not just some indentations. That tells me that it is exactly as JE Customs said. The person running the sander left it in a couple spots for a little too long. Surprised it made it past QC.Your smith needs glasses! From the picture, it looks more like something hit it in several places. Am I right that there's several places of indentations? That's what it looks like. If it is, I don't think it left Brux that way. Usually, barrels are shipped in very sturdy tubes; but they can be damaged by poor placement by the cargo carrier. Again, the smith should have noticed a crushed tube. So I'm still wondering what and when it happened.