Leupold Service Story:
My buddy, who is a new hunter, let his rifle slip out of his hand from the top of a ladder stand. The rifle picked up plenty of speed before the scope (not the rifle) slammed into one of the steel rungs. Ocular lens was SMASHED to pieces and you could see right down the main tube. Rear metal ring was dinged in pretty bad.
I sent the scope back to Leupold with a letter telling them how the scope came to be so badly damaged and offered to pay for the repairs.
Two weeks later the scope arrive from Leupold's repair shop. The scope looked like new again. I fully expected to pay the costs of this repair and my buddy was happy to get his rifle back so quickly.
When I opened the invoice, the amount due was ZERO. They did't even charge for shipping. NOW THAT"S GOOD SERVICE! I think I'll be looking @ Leupolds first when I'm looking for a new scope.