I am willing to pay fair market value for services. If it is quality, I am willing to pay a little extra if I know it is going to good dudes.
Perfect example, just picked up a rifle from being cerakoted. He has had it a few weeks. When he hands it to me he says the safety broke. I was like it worked when it came in. It's an old pot metal Savage, I get it but no effort to fix/replace, just hands me my lump of %^^& and says pay me. My point, instead when he called to say paint is done, oh by the way we broke it, want us to find a replacement ($20). That should be the norm. It would bring me back in to the shop (loyalty). Not so much anymore.
I am sick of being hosed by lackies...