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If you order anything online from a retailer, and you do not receive it, who would you go after for a refund?
PayPal F&F (no "note") after a couple phone calls and several text messages and forum PM's. I felt good about the seller….and still do. It's UPS that screwed this whole thing.
I value ALL viewpoints….especially on this issue. Never had this happen before. Thanks for chiming in, brother.
I base the responsibility being on the seller because he is in control of the transaction at that point.he decides whether to insure it or not and for how much and who does the shipping.
run arounds, incompetence, outright lies and coverups. If he starts getting inundated with internal theft complaints, maybe a "change" can be had.Sure. If payment from the buyer never reaches seller is the seller obligated to send the item because the buyer can prove they sent the payment? If you buy something from an a buisness that sells online and you don't receive it do you expect a refund? If you go to a local store and have them order something for you and it never arrives do you expect a refund?
I'm leaning more towards this ideology. Seems like if the seller purchased insurance for the item sold then it would be on the seller to seek compensation for it if the item never made it to the buyer and the buyer should be entitled to a refund? The extra insurance being the "key" here?
Agreed. As far as I know….the only "investigation" has been a supervisor (and members of an alleged "security team") physically looking for the package at least ONCE…..or so I was told……and that's only because I approached a driver and "leaned" on him a little.
Think about it like this. What would you do if you were selling something, bought insurance, and the item never arrived. My guess is you would refund the money and get your money back because the buyer did nothing wrong. I know I would.I'm leaning more towards this ideology. Seems like if the seller purchased insurance for the item sold then it would be on the seller to seek compensation for it if the item never made it to the buyer and the buyer should be entitled to a refund? The extra insurance being the "key" here?
Its on the seller .Well, as most of you know I do quite a bit of buying/selling/trading on this site and have recently begun the same over on Accurate Shooter.
On October 31st I bought a Farley CoAxial rest from a gentleman in North Carolina (Accurateshooter.com). He insured it for $1,000 (I paid $925 for the rest), shipped it the next day and provided tracking info. After processing the rest went from North Carolina to West Virginia to Lexington, Ky in 9 hours………and then **POOF**…disappeared. According to tracking it was set to be delivered on November 3rd..showed "Out for Delivery", but never showed up. On November 4th the status went back to "Processing at UPS facility" and it never changed from that. I spoke with my local driver and he told me that the package had been scannned & uploaded to his tablet, but never put into his truck. Here's the weird thing…he also said he had backed into my driveway on the indicated delivery day, but when he couldn't find the package on his truck he left. I'm calling "BS" on that one because I was home all day/all night and never saw or heard anything. My 4-legged roving doorbell "Norman" also never made a peep.
On November 8th I spoke with his supervisor and she told me that she and the "security team" would make several sweeps through the HUB and attempt to locate the package (which weighed in excess of 35 lbs by the way). It was NEVER located. I could not file a claim on the package because "I" was not the one who insured it and even if the claim was honored the refund check would be sent to the insurer/seller/shipper. So, I contacted the seller and he filed a claim through UPS and they opened an "investigation." (Insert laughter here) Yesterday, I received a notification that the "Investigation" was CLOSED and more "Merchandise Description" was needed for further action.Here we go….
So, it appears that a fight is indeed in the making and I'm completely powerless to do anything about it because I'm not the one who insured it to begin with.
Here's a question for you guys……If this was you would you ask the seller/shipper to refund your money and let HIM fight the claims process (since he's the only one who can) or would you just sit and wait…….and HOPE UPS actually sends a refund to the shipper and he actually refunds your money upon receipt?
I would.
He has/did. UPS summarily closed the investigation within 4 days of opening it and requested more "merchandise description."
Give him a chance to resolve it with united parcel smashers .Not under the screen-name he goes by on Accurate Shooter he isn't. He's been solid and dependable so far and I have no complaints about the way he's handling this mess. I'm just not sure if it would be appropriate (so far) for me to ask him to refund my money since it's HIS claim to follow up on regardless. You know?
He's got good history on the other forum.
