What is the cause of this and how do I fix it - feeding issue

Interested Ooo GIF by Rhett and Link

Do you have a magazine sleeve?
 
Seems like feed lips opened and aren't grabbing the sides of the cartridge enough. If it's a double stack or staggered, the follower isn't correct or the spring is installed incorrectly. It looks like they aren't springing out tip first, I think it's the follower or the feed lips.. check to make sure the box and follower isn't interfering oddly with the bolt too.
 
I'll call him today. I got it yesterday and wasn't going to bother him late night so I felt like researching plus I like learning all this.

It's a
Kauger action
Wyatt's extended box staggered feed
I am surprised he did not do a functional check on that system. I hope it's an easy fix and you do not have to sent it back.
 
I am surprised he did not do a functional check on that system. I hope it's an easy fix and you do not have to sent it back.
See post 11 here. Saw this last week. Just a fyi

 
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