My impression is bit different. Seems nobody gives a crap. I sent a package via USPS to NC, it disappeared off tracking. Nobody would help me track it. USPS BLAMED me for improper addressing with ZERO evidence of the allegation. Until I showed the moron a photo of the address label. Demanded apology, none. A POC. I again demanded an updated tracking. None. So then it comes out they USPS miscoded it and was sitting in VA. Fortunately, the manager there recoded it correctly and it got to NC after 11 freaking days. Not one gee I am sorry. What can we do to help. This is happening far too often.
I sent financial papers to a Philadelphia office overnight. Certified return everything to track it. Never got there. No tracking, how the heck is that possible with an overnight? These documents are extreme risk to me so I am chasing every lead down. So I meet with USPS PM where I sent it from and thank goodness from small PO. She called Philadelphia Distribution Center and demanded immediate FU. Well guess what? Never scanned in, thrown on a shelf for three days! It was delivered immediately.
Why? I have many more examples of nobody giving crap and thankfully found someone who did. There is no repercussion for not giving a crap. I've had carriers LIE on deliveries, caught them at it, PO PM verified they were caught lying. NOTHING happens! WHY? They would be FIRED at other jobs.
Our day to day mail is ROUTINELY put in wrong mailbox. WHY? Can the carrier freaking read?
FEDEX is another but I was able to get paid for damage to my property by one dip
driver. Was told she couldn't back up so she turned around on front lawn in heavy rain storm with dually truck. Seriously, what's her IQ? 25?
Here is a novel thought: just do you freaking job! Its not that hard!