I recently had a customer service experience with ,Zeiss Optics that I would like to share with the group.
On Tuesday October 22nd I spoke with, William Graham (Customer Service Rep) regarding my, Zeiss Rifle Scope that I have had on several different rifles over the past 16 years. (4x14x44) 1"tube.
This scope has been well used in ALL conditions and I'd have to say it served me very well.
I digress....Back to the timeline..
on 10-22-20 William emailed me a service and repair form.
I shipped it to Zeiss on 10-23-20
On 10-28 @ 11:17am, I received conformation that they received my scope.
@ 2:09pm I received a message that I would be issued a new Replacement ( my scope was beyond repair) and they offered me any upgrades to the NEW scope (if I wanted them *for a fee* of course)
on 10-29 @11am I called and spoke to the service rep. And told him what I wanted.
I opted for an upgraded illuminated reticle. $150.00
Rep told me, we'll get it out in the next couple of days you should have it next week..
REMEMBER, this conversation took place @ 11AM 10-29 the day after they received my scope.!
The Next DAY ( 10-30) my wife says, "hey, are you expecting a package?"
Not really thinking much about it, I say no, I can't think of anything.
She hands me this package @ 3pm.......................... It's from Zeiss!
Inside a NEW beautiful 4X16X44 SF 30mm tube with illuminated reticle, in my hands within 3 days from the time they received my old one.
Now, I know some will want to poke holes in the products performance.
But ya can't poke any holes in the customer service.
I just thought I'd share this AWESOME customer experience the group.
I'll be a Zeiss customer for life.
Best Regards.
Steve C.
P.S.
They didn't make ANY excuses about covid-19 slowing anything down..lol
On Tuesday October 22nd I spoke with, William Graham (Customer Service Rep) regarding my, Zeiss Rifle Scope that I have had on several different rifles over the past 16 years. (4x14x44) 1"tube.
This scope has been well used in ALL conditions and I'd have to say it served me very well.
I digress....Back to the timeline..
on 10-22-20 William emailed me a service and repair form.
I shipped it to Zeiss on 10-23-20
On 10-28 @ 11:17am, I received conformation that they received my scope.
@ 2:09pm I received a message that I would be issued a new Replacement ( my scope was beyond repair) and they offered me any upgrades to the NEW scope (if I wanted them *for a fee* of course)
on 10-29 @11am I called and spoke to the service rep. And told him what I wanted.
I opted for an upgraded illuminated reticle. $150.00
Rep told me, we'll get it out in the next couple of days you should have it next week..
REMEMBER, this conversation took place @ 11AM 10-29 the day after they received my scope.!
The Next DAY ( 10-30) my wife says, "hey, are you expecting a package?"
Not really thinking much about it, I say no, I can't think of anything.
She hands me this package @ 3pm.......................... It's from Zeiss!
Inside a NEW beautiful 4X16X44 SF 30mm tube with illuminated reticle, in my hands within 3 days from the time they received my old one.
Now, I know some will want to poke holes in the products performance.
But ya can't poke any holes in the customer service.
I just thought I'd share this AWESOME customer experience the group.
I'll be a Zeiss customer for life.
Best Regards.
Steve C.
P.S.
They didn't make ANY excuses about covid-19 slowing anything down..lol
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