Spoke to a rep at Leupold yesterday about replacing a reticle and turret on an existing scope. Sadly, I was informed that their custom shop is closed and not reopening in the foreseeable future. I was assured that it would come back in some capacity, but the management has no plans to do so anytime soon.
Although I'm disappointed with the outcome of my query, I was pleasantly surprised at how short my hold time was. Rep asked how the scope was performing and if I had any other products that I was concerned about. Not at all dismissive like some other companies.
Overall; typical friendly staff, polite and helpful.
Although I'm disappointed with the outcome of my query, I was pleasantly surprised at how short my hold time was. Rep asked how the scope was performing and if I had any other products that I was concerned about. Not at all dismissive like some other companies.
Overall; typical friendly staff, polite and helpful.