Had a problem with my guide pants. The side vent zipper when zipped up comes apart or won't close period. Due to missing zipper teeth. Keep in mind they are brand new used once on a whitetail hunt climbing up a ladder stand ...call custom service was refer to secondary company and still waiting on call back from 10/20 /15. Very last piece I will buy from them ..
Not to mention I waited 3 months for them
Interesting. I had a very positive experience with Rainy Pass Repair
Rainy Pass Repair
I downloaded their repair form from their website, filled in the required blanks and sent them to them for repair, marking the impacted area with masking tape. I also called them and spoke to a young lady there and explained my issue (torn crotch).
She told me that Rainy Pass was also the authorized warranty center for KUIU and that if it was a warranty issue (which it wasn't) they would authorize a replacement garment through Kuiu (Jason).
She also told me they kept in stock, Kuiu certified fabrics in Verde and Vias camo at all times.
I sent them in USPS Priority Mail with tracking and had them back via the same method in 2 weeks plus they called me and told me they were coming back.
The repair is excellent, inside is sealed with water proof sealant tape and the outside was carefully patched with Kuiu fabric and lock stitched in, you cannot tell they were ripped at all.
The lass told m on the phone that any warranty (like zippers or buttons) are handled through them. I've talked to Jason Harrelston before (I have a lot of KUIU) and he has always been helpful.....
All in all, it was a seamless (pun intended) experience.
Businesses have approved methods for dealing with issues, customer imposed or otherwise, Rainypass is no exception.
I'm very pleased with the result and very pleased with the 'bedside manner' of Rainypass repair.
*Far as waiting for Kuiu garments from Kuiu, keep in mind that they are assembled (now) offshore, so when Kuiu runs out of stock, they are at the mercy of their supplier, which, isn't domestic. I was a bit dismayed earlier this year when Kuiu ran a sale on goose down garments and ran out of Superdown vests and would not extend me a rain check for one. I just went and bought a Sitka instead. No biggie, besides, it's an undergarment anyway. You can now get Sitka at Cabelas or on this site from Len in his Long Range Store.
However, because I have all Kuiu camo (over 4 grand worth), my first choice is Kuiu of course.
In closing, Rainypass IMO, is a 10 out of 10 for work quality and service, but, they do have a predetermined procedure you must follow. I have no issue with that and the end result was an excellent repair and overall experience.
Your experience may vary, but mine was all positive.
