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How important is Customer Servce?
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<blockquote data-quote="lancetkenyon" data-source="post: 2761000" data-attributes="member: 68875"><p>Doesn't matter the cost. </p><p></p><p>Even a drive-thru fast food place gets my respect when the window person acts friendly.</p><p></p><p>My LGS calls/texts me when a shipment comes in to see if I need anything before he puts it on the shelf or on his web page. </p><p>My gunsmith is always available to talk.</p><p></p><p>I have also walked out of places without spending a dime due to poor interactions or NO interactions with employees. Gotta greet the customers.</p><p></p><p>I think a repeat, good customer gets added perks when they establish themselves, but that first interaction with the vendor can really set the tone.</p></blockquote><p></p>
[QUOTE="lancetkenyon, post: 2761000, member: 68875"] Doesn't matter the cost. Even a drive-thru fast food place gets my respect when the window person acts friendly. My LGS calls/texts me when a shipment comes in to see if I need anything before he puts it on the shelf or on his web page. My gunsmith is always available to talk. I have also walked out of places without spending a dime due to poor interactions or NO interactions with employees. Gotta greet the customers. I think a repeat, good customer gets added perks when they establish themselves, but that first interaction with the vendor can really set the tone. [/QUOTE]
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