My first dealing with Hart was for the full treatment--action truing, replacement barrel, coating. They exceeded my expectations. The rifle went from a 1.25MOA Rem 700 to shooting 0.5MOA. I had successful hits out to 1809 yards.
I ordered another barrel for another build off a Pierce Ti action and I was quoted ~3 months. It was completed and delivered right about the 2 month mark.
For the rifle build, I dropped it off and picked up the completed rifle. Karen gave me a tour of the shop. It is a mix of old school and new school. They do excellent work and care a lot about what they produce. Karen is very thorough in document what is requested.
One of the things that wasn't mentioned by dougw is if he even contacted them before complaining online...
-David