I can give men a lot of latitude when it comes to making silly mistakes. We've all been there. I can even extend that understanding to not having the skill or tools to just take a file to those rolled threads on the handle real quick. After all, we all have different backgrounds and I don't expect our customers to be talented in the same areas as I am.If he couldn't figure this out, he doesn't need to be hand loading ammo. I'm not being sarcastic at all. Really, he's going to encounter way more complex issues than not being aware that the handle needed to be threaded all the way in along with the fact that he could not correct the issue for himself. Again, no sarcasm in that. Just my honest opinion.
However, where I draw the line is when someone refuses to be honest about what has taken place... and abuses my generosity to gain financial benefit for himself. Then to be confrontational on the phone with both my staff and myself, as if we had done something wrong. I felt terrible for sending a CPS out with a faulty component. It cost quite a lot of money to overnight one of these things, as they are quite heavy. My staff was beating themselves up because they were upset that they didn't catch a faulty one before it went out. Then to have it show up and be so obviously the fault of the operator... that's a bitter pill. Yes indeed. I hold myself and others to a very high standard, and there's no part of any of this that was acceptable. He may have felt like he got one over on me, but the only thing he did was make himself lesser. He'll have a price to pay for that, sure as I'm sitting here.
I agree with several of your sentiments here, in that the person in question likely has a great many problems in his life. Yet I'm never one to dwell on the negative. That unsavory behavior of that specific customer allowed me the opportunity to have a used CPS to do something with... which is the reason for this thread. What ever feelings of contempt I felt toward the treatment we received at the hands of that person, were immediately replaced by the wonderful joy regarding the nature of responses in this thread. What an opportunity.
It is for that reason, you all have my sincere thanks.