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Christensen rifles
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<blockquote data-quote="WiscGunner" data-source="post: 1532958" data-attributes="member: 97288"><p>Just this summer... so not a problem from their past but their problems continuing through still today. To be specific, Jun 28th, 2018 range trip prior to the July 7 WPRSC club match. </p><p></p><p>He and I both spoke to CS rep at CA on the phone while at the range. Young guy had more money than sense and rushed into buying one because carbon fiber looks cool. Individually CA parts might not be bad when put together by a competent gunsmith but the finished result from CA's version of Hellen Keller: The Gunsmith was completely unacceptable for a $2500 rifle. Completely fixable and maybe forgivable if their Customer Service had been only slightly better than a dumpster fire. </p><p></p><p>Might not be much money to properly re-bed the rifle but when CA says doing the job correctly will void any warranty on their historically problematic product, it doesn't leave you with a lot of confidence. Especially when their only recommended solution is to send to rifle to the factory to have the barrel channel ground off center to clear the barrel...but this hack job won't void any warranty because it was done at the factory. The term RMA wasn't even in this CS Rep's vocabulary and expected this kid to PAY more money to send the rifle back to be checked for an issue despite volunteering photographs.</p><p></p><p>The young shooter borrowed a KRG Bravo from another shooter to run the rifle and it shot decently with factory ammo so he was able to shoot the July match. After explaining his problem, the unanimous advise from the shooters at the match was to get a "real rifle". So he did.</p><p></p><p></p><p>If CA really want to fix their crap reputation the need to: </p><p>1)train their assembly team how to do things correctly. It is not like these are custom one-offs</p><p>2) improve their processes to reduce errors. Again, not like these are custom one-off rifles</p><p>3) train their QC department to actually look at their products. Again, not like these are custom one-off rifles so QC gauges and checks are pretty easy to make for the few models they produce.</p><p>4) train their CS Dept in the basic value of helping their paying customer with defective products</p><p></p><p>They of course do not HAVE TO DO any of this but then it is no surprise that they have the reputation they do and so many shooters running expensive setups will not spend money on their products.</p><p></p><p>CA has put a lot of effort into PR with social influences to overcome their crap product reputation but unfortunately it doesn't look like they have made any changes. The way this kid was treated for his defective rifle was just like all of the other customer service horror stories that built their reputation. </p><p></p><p>Very sad when a company with a cool product just falls flat on their face in their execution. I now all companies have problems and make mistakes but the true measure is not how you handle success but how you handle your failures. Maybe one day they will make actual improvements in their operation and can turn their reputation around.</p></blockquote><p></p>
[QUOTE="WiscGunner, post: 1532958, member: 97288"] Just this summer... so not a problem from their past but their problems continuing through still today. To be specific, Jun 28th, 2018 range trip prior to the July 7 WPRSC club match. He and I both spoke to CS rep at CA on the phone while at the range. Young guy had more money than sense and rushed into buying one because carbon fiber looks cool. Individually CA parts might not be bad when put together by a competent gunsmith but the finished result from CA's version of Hellen Keller: The Gunsmith was completely unacceptable for a $2500 rifle. Completely fixable and maybe forgivable if their Customer Service had been only slightly better than a dumpster fire. Might not be much money to properly re-bed the rifle but when CA says doing the job correctly will void any warranty on their historically problematic product, it doesn't leave you with a lot of confidence. Especially when their only recommended solution is to send to rifle to the factory to have the barrel channel ground off center to clear the barrel...but this hack job won't void any warranty because it was done at the factory. The term RMA wasn't even in this CS Rep's vocabulary and expected this kid to PAY more money to send the rifle back to be checked for an issue despite volunteering photographs. The young shooter borrowed a KRG Bravo from another shooter to run the rifle and it shot decently with factory ammo so he was able to shoot the July match. After explaining his problem, the unanimous advise from the shooters at the match was to get a "real rifle". So he did. If CA really want to fix their crap reputation the need to: 1)train their assembly team how to do things correctly. It is not like these are custom one-offs 2) improve their processes to reduce errors. Again, not like these are custom one-off rifles 3) train their QC department to actually look at their products. Again, not like these are custom one-off rifles so QC gauges and checks are pretty easy to make for the few models they produce. 4) train their CS Dept in the basic value of helping their paying customer with defective products They of course do not HAVE TO DO any of this but then it is no surprise that they have the reputation they do and so many shooters running expensive setups will not spend money on their products. CA has put a lot of effort into PR with social influences to overcome their crap product reputation but unfortunately it doesn't look like they have made any changes. The way this kid was treated for his defective rifle was just like all of the other customer service horror stories that built their reputation. Very sad when a company with a cool product just falls flat on their face in their execution. I now all companies have problems and make mistakes but the true measure is not how you handle success but how you handle your failures. Maybe one day they will make actual improvements in their operation and can turn their reputation around. [/QUOTE]
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