Remington's customer service sucks big time. I'll sell or give a defective Remington away before I'll waste the money shipping into Remington. Their customer service department is operated to make money. Not provide customer service.
But I'll never have the experience again. Because the only 700 I'll ever own is one that's been completely trued and tuned by a competent gunsmith.
And I won't buy any more Remington shotguns. Their 870 Magnum is the one I had my bad experience with. It wouldn't eject Remington-Peters 3" Magnum shells. Remington said they didn't own or make that ammo anymore. Told me to use some other brands of ammo. Charged me about $90 and it worked better before I sent it to them. Sold it after Remington was unwilling to fix their defect.
This from a guy that's owned and shot guns for 45 years now, with a relative who's been a gunsmith for the past 30 + years, and examined the model 870 before I shipped it back for repairs.
God bless you if you get a good Remington. Good for you. You get a lemon, don't bother to ship it back to Remington. They'll only take your money a second time, and they'll make it as difficult as possible to accomplish anything.
Hey..., I actually feel pretty good about now...