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Emphasis on excellence in customer service HAS to be set at the very top of the organization. That's particularly so for service AFTER THE SALE. The American consumer is often very forgiving IF problems are handled in a timely and efficient manner.
I finally e-mailed them back questioning how the mount not having the correct screws nor being drilled for 8-40 screws would require the rifle to be sent to them. I also told them to look at their website since the mount I am having trouble with has a review with someone who had the exact same problem.
I'm done wasting my time with them. I was attempting to see if they would finally be reasonable since there appears to be an issue with more than one of these mounts. In the end it appears they do not care so neither do I. I would have liked to get my money back from them but that doesn't look like it will happen. Lesson learned,
