Willys46
Well-Known Member
Customer Service,
I had a great customer service story that I had to share with you all. If your like me, you reward great customers service.
For the background..I asked here about a year ago what you would do If you had a barrel maker do action work and install a new barrel on a gun and then had another gunsmith do the stock work and bedding and the gun would not shoot and copper fouled like crazy! I took your advice and sent it to a reputable I mean great gunsmith and had him look it over. He found some bedding issue and was not sold that the barrel was not to blame. I went back to the gunsmith and he pointed the finger at the barrel maker and I decided to just stop this game of finger pointing and had the new smith Bruce Baer install a new HART barrel, bed the action and now it shoots like you would expect.
I with held the original barrel makers name, due to the fact I had not given them a chance to fix the situation.
That's the back story and I apologies for the long post.
So two weeks ago I took the old barrel and had a local guy install it on an action I had laying around as a back up. When I went to pick it up he said that this barrel chambered very strange. I told him the story behind the barrel and he was very surprised, because he has installed multiple barrels form this manufacture and they all were very good.
I called them last week, and Them is Pacnor barrels. I talked with Penny and she was surprised that I would wait a year to let them know of this situation (the gun has been in PA since JAN 08). I told them the story and I suspected it was the barrel but did not know in tell the new gunsmith told me the chambering issues. They asked me to send it to them to look at it. It just happens I had business to attend not 25 miles form there location and I stopped by Tuesday!
I met Casey the owners son and told him the story. I was very honest and told them I had 400 rounds down the barrel and could not get it to shoot. The gunsmith that just rechambered test fired it 4 times and I did not clean it so he could see the copper fouling!
One look down the bore with a borescope he said, It's our bad it looks like a steel issue..What do you want your new barrel chambered in! I told them I was willing to split the cost of the action work and he said no way! I should have it back in 6-8 weeks..due to the availability of a blank and its only my back up gun. I feel that if it was my main hunting gun I would have had it back next week.
Not only did they stand behind the product even after 400 rounds they were very apologetic. After the original issues I was very hesitant to buy another, but now I have no problem dealing with Pacnor.
Thanks to Casey and Penny for the hospitality and great customer service!
Willys46
AKA Cody
I had a great customer service story that I had to share with you all. If your like me, you reward great customers service.
For the background..I asked here about a year ago what you would do If you had a barrel maker do action work and install a new barrel on a gun and then had another gunsmith do the stock work and bedding and the gun would not shoot and copper fouled like crazy! I took your advice and sent it to a reputable I mean great gunsmith and had him look it over. He found some bedding issue and was not sold that the barrel was not to blame. I went back to the gunsmith and he pointed the finger at the barrel maker and I decided to just stop this game of finger pointing and had the new smith Bruce Baer install a new HART barrel, bed the action and now it shoots like you would expect.
I with held the original barrel makers name, due to the fact I had not given them a chance to fix the situation.
That's the back story and I apologies for the long post.
So two weeks ago I took the old barrel and had a local guy install it on an action I had laying around as a back up. When I went to pick it up he said that this barrel chambered very strange. I told him the story behind the barrel and he was very surprised, because he has installed multiple barrels form this manufacture and they all were very good.
I called them last week, and Them is Pacnor barrels. I talked with Penny and she was surprised that I would wait a year to let them know of this situation (the gun has been in PA since JAN 08). I told them the story and I suspected it was the barrel but did not know in tell the new gunsmith told me the chambering issues. They asked me to send it to them to look at it. It just happens I had business to attend not 25 miles form there location and I stopped by Tuesday!
I met Casey the owners son and told him the story. I was very honest and told them I had 400 rounds down the barrel and could not get it to shoot. The gunsmith that just rechambered test fired it 4 times and I did not clean it so he could see the copper fouling!
One look down the bore with a borescope he said, It's our bad it looks like a steel issue..What do you want your new barrel chambered in! I told them I was willing to split the cost of the action work and he said no way! I should have it back in 6-8 weeks..due to the availability of a blank and its only my back up gun. I feel that if it was my main hunting gun I would have had it back next week.
Not only did they stand behind the product even after 400 rounds they were very apologetic. After the original issues I was very hesitant to buy another, but now I have no problem dealing with Pacnor.
Thanks to Casey and Penny for the hospitality and great customer service!
Willys46
AKA Cody