Warranty on RCBS dies????

[summitsitter]

I got a bullet stuck in a RCBS FL 270WSM die. Being the DA I am I tried many ways to get it out before I got on the internet and found the tap and screw method. Which worked great. But apparently somewhere amist all my beating and pulling I bent the part of the mandrel that the expander and decapper pin screw on and also stripped the thread on it. Any ways I can't get into the RCBS website here at work (firewalls) and there customer service is closed on Fridays. I thought I had read somewhere that RCBS stuff has a no questions return policy. Any truth in that. Model is #31301. Thanks guys.

Trent

 

[MagMan]

Any truth in that.

Yes, I just broke the plastic insert for my hand primer and called them up, told them "I" broke it and a week later new parts showed up free of charge.

I suspect the same is true for dies. You can also buy RCBS mandrels from Midway.

 

[summitsitter]

I suspect the same is true for dies. You can also buy RCBS mandrels from Midway.

Yeah but for the cost midus well go ahead and buy a new die.

 

[boomtube]

RCBS is great. For some things.

Recently I discovered a small but long-time water pipe leak in my shop had wet a small cardboard box holding some rarely used loading tools. The "free-bore" tool for a Case Mic and the body of a sizing die had both rusted beyond clean up and salvage so I called RCBS. The very nice Customer Service lady is sending me a free replacement for the rusted free bore tool but "company policy" is they won't even SELL me a replacement body for the sizer! She said I'd just have to buy a new set. Well, the rust is my fault and I expected to pay for both items, but they won't sell me the sizer?

Okay, it's in a caliber I rarely use anymore so I'll get Lee RGB dies this time.

But go figger that one out.

 

[b00mer]

RCBS in my opinion is the best in the market today. Several item I bought second hand, which broke, was replaced no questions asked. I would highly recommend rcbs to anyone

 

[Winchester 69]

The very nice Customer Service lady is sending me a free replacement for the rusted free bore tool but "company policy" is they won't even SELL me a replacement body for the sizer! She said I'd just have to buy a new set. Well, the rust is my fault and I expected to pay for both items, but they won't sell me the sizer?

Send the complete sizer in with the other tool and see how they handle it.
.

 

[boomtube]

"Send the complete sizer in with the other tool and see how they handle it. "

The decap/expander spindle wasn't in the die body when it rusted so I kept that but tossed the body weeks ago. Fully expected to pay for the replacement but was told it would cost almost a much as a new set even if they chose to sell me one.

Oh well...