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Deleted member 115360
Guest
This is a long read, but it is worth it..
So, they are all one company, same tech support people answering the phones there, so consider this when considering a purchase. My story:
Just after the start of the year, I began gathering my predator gear so I could pursue the wiley coyote. I had used a primos e-caller for about the last 3 seasons, and it had worked well enough. It had 20-30 sounds and worked well enough, but when I pulled it out of storage, I couldn't find my remote, so I drove 90 minutes to a decent sporting goods store and bought a newer model of the same call. I carried it out that evening, and it worked just fine, even had some howling responses, but nothing came in. 2 days later we got snow. Now, in west TN, snow is really rare, we don't even get it every year, so I was excited about calling predators. I drove over and hour away, walked in a mile+, and set up my stand. My call wouldn't play. It would not work. The indicator lights were glowing on the remote and the call, but they wouldn't connect, no matter what I tried. I ran back to town, bought new AA batteries and a cr2032 for the remote, thinking that it might be battery related, but it didn't help. I went online searching for tech support, but found almost nothing. I called tech support. I called them 3 times and sat on hold for hours before I finally got a human. A man named "Ken Messier" answered my call.
It was immediately clear that he knew absolutely nothing about the call. The limit of his tech support ability was to read the owner's manual that I already had. There was no mention of a way to re-connect the remote and caller, and he didn't have a clue. I was peeved. He told me to take it back to the store where I bought it and have them exchange it. That angered me. I told him that I would not do that, that it wasn't their fault, they didn't make the call. His response was "we didn't make it either, they are made in China". I snapped. I was not nice after hearing that excuse and his attempt to defer responsibility. He then told me that he would send me a better version of their e-caller as a way to compensate me for this debacle. He didn't want the call back, and wouldn't take it back to repair it, and told me just to keep it, and "get rough with it" to see if I could make it work again. I was pacified by his promise to send me a new and better e-caller. Approximately 2 weeks later I received 2 cheap hand calls in the mail, and nothing.
We are in the middle of an ice storm today, and have snow coming in on top of it, and that allows for a visibility here that we rarely have. I sent an email to Ken Messier this morning asking him if he forgot about me. He responded by asking if I had or hadn't gotten the hand calls. I told him that I had and asked about the e-caller that he had promised to send. He told me that he didn't have any e-callers to send, but when they come in, he will sell me one at a discount. He had no recollection of our conversation or his promises. He had made no notes, so he wasn't aware that he owed me a call. What he had done was say what it took to get me off the phone that day, and then mailed me $30 in hand calls and hoped that I would just go away. I will not be purchasing any products from any of the companies mentioned above, and I advise the reader to avoid them when possible. Just know that if you ignore my warning you might find out that you are doing business with a company who does not stand behind their product, nor have a functional customer service department. Thank you.
So, they are all one company, same tech support people answering the phones there, so consider this when considering a purchase. My story:
Just after the start of the year, I began gathering my predator gear so I could pursue the wiley coyote. I had used a primos e-caller for about the last 3 seasons, and it had worked well enough. It had 20-30 sounds and worked well enough, but when I pulled it out of storage, I couldn't find my remote, so I drove 90 minutes to a decent sporting goods store and bought a newer model of the same call. I carried it out that evening, and it worked just fine, even had some howling responses, but nothing came in. 2 days later we got snow. Now, in west TN, snow is really rare, we don't even get it every year, so I was excited about calling predators. I drove over and hour away, walked in a mile+, and set up my stand. My call wouldn't play. It would not work. The indicator lights were glowing on the remote and the call, but they wouldn't connect, no matter what I tried. I ran back to town, bought new AA batteries and a cr2032 for the remote, thinking that it might be battery related, but it didn't help. I went online searching for tech support, but found almost nothing. I called tech support. I called them 3 times and sat on hold for hours before I finally got a human. A man named "Ken Messier" answered my call.
It was immediately clear that he knew absolutely nothing about the call. The limit of his tech support ability was to read the owner's manual that I already had. There was no mention of a way to re-connect the remote and caller, and he didn't have a clue. I was peeved. He told me to take it back to the store where I bought it and have them exchange it. That angered me. I told him that I would not do that, that it wasn't their fault, they didn't make the call. His response was "we didn't make it either, they are made in China". I snapped. I was not nice after hearing that excuse and his attempt to defer responsibility. He then told me that he would send me a better version of their e-caller as a way to compensate me for this debacle. He didn't want the call back, and wouldn't take it back to repair it, and told me just to keep it, and "get rough with it" to see if I could make it work again. I was pacified by his promise to send me a new and better e-caller. Approximately 2 weeks later I received 2 cheap hand calls in the mail, and nothing.
We are in the middle of an ice storm today, and have snow coming in on top of it, and that allows for a visibility here that we rarely have. I sent an email to Ken Messier this morning asking him if he forgot about me. He responded by asking if I had or hadn't gotten the hand calls. I told him that I had and asked about the e-caller that he had promised to send. He told me that he didn't have any e-callers to send, but when they come in, he will sell me one at a discount. He had no recollection of our conversation or his promises. He had made no notes, so he wasn't aware that he owed me a call. What he had done was say what it took to get me off the phone that day, and then mailed me $30 in hand calls and hoped that I would just go away. I will not be purchasing any products from any of the companies mentioned above, and I advise the reader to avoid them when possible. Just know that if you ignore my warning you might find out that you are doing business with a company who does not stand behind their product, nor have a functional customer service department. Thank you.
