I've only needed service once from Jewell. A "new" one I bought from Midway. It appeared someone else had it before I got it. Exchanged with Jewell, only an explanation over the phone . Had it in a matter of days. I'll have to agree with Boss Hoss, many triggers are installed in a 'slip-shod' manner. They appear soooooo simple, but , their installation and adjustment require complete attention to the task at hand and a complete understanding of the system. After all, they are the "key" to the "lock", and no matter how experianced we are, safety should be the first consideration. freebird, check-out the Shilen triggers. They're only made for the Remington 700 (and customs that use the same pattern). I've always been pleased with them. The installer needs to remove the safety lever and related parts from the Rem. trigger and install them on the Shilen, but that shouldn't be a problem for anyone installing an after market trigger.