No problem. You can send the picture to eric(at)varminter.com .
My first trip with the chair was to Texas. It was VERY windy (30+MPH) and I was having a rough time shooting while on it. After that hunt, I spoke with one of the Idleback guys to verify some information about the chair's set-up. Steve gave me some good info and I realized that the front was not out far enough to give good balance and I didn't push the feet into the ground deep enough.
A few weeks later, we tested it very thoroughly in NE California with the wind, with myself shooting on it for one day, then my cameraman shooting on it for the next. I finished up the hunt by using it on day three. We had no issues and I was shooting various rifles, including a 23" Contender Carbine (rifle), a CZ Varmint in .17 Hornet, a CZ American in 17HM2 and a lever-action .22 magnum. No issues at all.
In-between that hunt and the prairie dog hunt in Northern Arizona, I used it here in the SoCal high deserts, which are always windy (you will see how windy it is in the video, while it drowns me out while speaking).
Lastly, during the prairie dog hunt, Will (the guy in the picture, who is from Ohio) used it for at least two of the 4 days we were there. He had never used it before, so it took him a couple of hours to get comfortable shooting on the chair, but once he did, he loved it.
I don't doubt that you guys spent quality time trying to make it work. I wish you would have had more time with it, or were able to speak to someone before sending it back, as I think there must have been something up with that individual chair, or the set-up. I'll have more thoughts after I see your picture, but I'll email you back on that.
Btw, I am a stickler about documenting everything I review with video and pictures, so when I do a review I have plenty of back-up of my results. Thanks for taking the time to explain a bit more. Perhaps when I get out of California in about a year and am in Boise, I can bring my chair over to OR and we can try it again! gun)
Eric