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Rifles, Reloading, Optics, Equipment
Equipment Discussions
Hard case recommendations
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<blockquote data-quote="tacomHQ" data-source="post: 2609764" data-attributes="member: 67159"><p>Unfortunately not about the case but about a face to face at SHOT.</p><p>We have at any time a dozen large hard cases and purchase on a continuing bases. We started with Pelican. All of the Pelicans are gone. Cases were being damaged during flights or shipments. Especially the hinges. While at SHOT we approached the Pelican booth and inquired about replacement handles and pins.... The lesson: We have not bought a Pelican of any kind since. The representative wanted absolutely nothing to do with us or even have a five word conversation. We got a solid "no" to the question of replacement parts and that was it. Not another word was offered. Actually that was his whole conversation, beginning, middle, and end. He looked forward like we were bugs on the ground and totally dismissed us. A bit shocked I was. Plus if spare parts are not truly available.. that would be a problem. </p><p>Person to person is todays final grade when dealing with a problem, questions, concerns, even a simple conversation- after all its SHOT. I do not blame Pelican for TSA launching rifle cases (which they do) but being even a bit civil would go a long way and in this case lost a customer forever. This is not an email, text, some salesman in some store... this is an employee telling a customer/Owner to hike on down the road. I bought 5cases at that show from another competitor.. </p><p>Not so much about Pelican-- I think we can all agree that good service is becoming a rare commodity-- but it is the final face. I won't disparage a product, which I overall think is good, in this case its to make sure your representation is always representing your company to the highest levels.</p></blockquote><p></p>
[QUOTE="tacomHQ, post: 2609764, member: 67159"] Unfortunately not about the case but about a face to face at SHOT. We have at any time a dozen large hard cases and purchase on a continuing bases. We started with Pelican. All of the Pelicans are gone. Cases were being damaged during flights or shipments. Especially the hinges. While at SHOT we approached the Pelican booth and inquired about replacement handles and pins.... The lesson: We have not bought a Pelican of any kind since. The representative wanted absolutely nothing to do with us or even have a five word conversation. We got a solid "no" to the question of replacement parts and that was it. Not another word was offered. Actually that was his whole conversation, beginning, middle, and end. He looked forward like we were bugs on the ground and totally dismissed us. A bit shocked I was. Plus if spare parts are not truly available.. that would be a problem. Person to person is todays final grade when dealing with a problem, questions, concerns, even a simple conversation- after all its SHOT. I do not blame Pelican for TSA launching rifle cases (which they do) but being even a bit civil would go a long way and in this case lost a customer forever. This is not an email, text, some salesman in some store... this is an employee telling a customer/Owner to hike on down the road. I bought 5cases at that show from another competitor.. Not so much about Pelican-- I think we can all agree that good service is becoming a rare commodity-- but it is the final face. I won't disparage a product, which I overall think is good, in this case its to make sure your representation is always representing your company to the highest levels. [/QUOTE]
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Rifles, Reloading, Optics, Equipment
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Hard case recommendations
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