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Backpacking Gear & Clothing
Crispi Colorado boots…(defects and failures)
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<blockquote data-quote="Rick Richard" data-source="post: 2859491" data-attributes="member: 75895"><p>As mentioned, you can get a defected product and that can be frustrating, but it is how the customer is treated when a return or claim is needed.</p><p></p><p>Case in point. My first purchase from Black Ovis were for a pair of Crispi Colorado. I ordered them a size larger and upon trying them on I immediately regretted it. Returned them for a size smaller. During that process some issues came up with miscommunication between me and the salesperson that resulted in a one week delay of shipping. Long story short, I received the boots with NO charge. Called the owner told him I couldn't do that because it was an honest mistake, but he said he valued me as a customer more than the money. That is customer service.</p><p></p><p>Since then I have purchased two more different styles of Crispi boots. All have been hiked and hunted hard with absolutely no issues.</p></blockquote><p></p>
[QUOTE="Rick Richard, post: 2859491, member: 75895"] As mentioned, you can get a defected product and that can be frustrating, but it is how the customer is treated when a return or claim is needed. Case in point. My first purchase from Black Ovis were for a pair of Crispi Colorado. I ordered them a size larger and upon trying them on I immediately regretted it. Returned them for a size smaller. During that process some issues came up with miscommunication between me and the salesperson that resulted in a one week delay of shipping. Long story short, I received the boots with NO charge. Called the owner told him I couldn’t do that because it was an honest mistake, but he said he valued me as a customer more than the money. That is customer service. Since then I have purchased two more different styles of Crispi boots. All have been hiked and hunted hard with absolutely no issues. [/QUOTE]
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