barefooter56
Well-Known Member
- Joined
- Nov 10, 2014
- Messages
- 913
Berger may lose a few customers with this shortage, people may start looking at other manufacturer bullets. I am sure Hornady is beginning to see some demand. I know the customer service return calls is non existent, I never received a reply and have heard others that have left messages for two months with no call back. They may want to re-think about not providing load information over email, since call backs don't work.
To all;
Our apologies for the customer service and bullet issues. We did build bullets ahead in anticipation of our move but extra demand ate that up more quickly that we anticipated. We did an a second shift in March to help get us back on track with our bullet availability. In regards to the customer service issue. We also have had a new phone system installed along with a new computer system. Those of you that have dealt with these things know that they do not often run smoothly or as planned. We have sorted most of the issues out with both. Our new TECH SUPPORT number is 660-480-2802. We are on the phones from 8am to 4:30pm EASTERN time Mon thru Fri. With load data. We can email PUBLISHED LOAD DATA that is found in the BERGER MANUAL. UNPUBLISHED LOAD DATA we cannot for now. If the load data you request is unpublished we send an email out asking you to call our tech line OR to provide a daytime phone number and a good time to call. And we WILL CALL YOU.
Again, our apologies for any inconvenience this has caused. And thank you for your understanding.