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Rifles, Reloading, Optics, Equipment
Gunsmithing
Straight Shot Gunsmithing - endorsement
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<blockquote data-quote="Coyboy" data-source="post: 261595" data-attributes="member: 3733"><p>Nate is a stand-up guy, I'm know he has alot going on right now, please understand he is doing his very best to get your work completed.</p><p></p><p>One of our (custom smiths) biggest problems is time managment. We try to dedicate times of the day to accomplish work, but we also feel a commitment to answer the phone during that time. Like Nate I'm a one man show, I understand some of the frustrations in this post, but we are all human, and that means occasionally something slips our mind. I've been there as well, some customers are more demanding than others, we try to adjust and move forward.</p><p></p><p>For things to work the best, Customers should contact by e-mail when ever possible, this leaves a written record of contact and is referable if somthing slips our mind. I like talking to my customers on the phone as well, and when the details of the project are commpleted and the barrel will take 8 weeks and the work will take another 6, please refrain from calling on week 4 and asking how the project is going, unless you have a change in the scope of work.</p><p></p><p>Unfortunatly, for every hour we spend on the phone, an hour of production is lost. That we can only make up by working nights and weekends. That creates a problem because, as Nate would agree we still like to have some familly time.</p><p></p><p>I hope no one sees this as a wineing session, I am going to implemenmt some changes in my system, to try and free up more time to get work completed. unfortunatly this may incude leting the answering machine pick-up more often, and limiting my "walk-in" hours. Don't take that as a snub, if it's urgent say so, if it can be put in an e-mail, GREAT.</p></blockquote><p></p>
[QUOTE="Coyboy, post: 261595, member: 3733"] Nate is a stand-up guy, I'm know he has alot going on right now, please understand he is doing his very best to get your work completed. One of our (custom smiths) biggest problems is time managment. We try to dedicate times of the day to accomplish work, but we also feel a commitment to answer the phone during that time. Like Nate I'm a one man show, I understand some of the frustrations in this post, but we are all human, and that means occasionally something slips our mind. I've been there as well, some customers are more demanding than others, we try to adjust and move forward. For things to work the best, Customers should contact by e-mail when ever possible, this leaves a written record of contact and is referable if somthing slips our mind. I like talking to my customers on the phone as well, and when the details of the project are commpleted and the barrel will take 8 weeks and the work will take another 6, please refrain from calling on week 4 and asking how the project is going, unless you have a change in the scope of work. Unfortunatly, for every hour we spend on the phone, an hour of production is lost. That we can only make up by working nights and weekends. That creates a problem because, as Nate would agree we still like to have some familly time. I hope no one sees this as a wineing session, I am going to implemenmt some changes in my system, to try and free up more time to get work completed. unfortunatly this may incude leting the answering machine pick-up more often, and limiting my "walk-in" hours. Don't take that as a snub, if it's urgent say so, if it can be put in an e-mail, GREAT. [/QUOTE]
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Straight Shot Gunsmithing - endorsement
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