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<blockquote data-quote="el matador" data-source="post: 1292754" data-attributes="member: 12193"><p>My experience with Nikon was probably 10 years ago. I don't remember many details. I do recall talking to them, and being instructed to send it in on my dime. After it arrived they looked it over, and told me they'd repair it for $15. I argued with them since it was clearly under warranty, and the product was clearly defective. They just told me it wasn't their fault and I could pay the money or they'd send me back the useless eyepiece. So I paid the money. I don't remember if they charged me for return shipping or not. This was a $400 spotting scope so it wasn't terrible having to pay for the repair. Just lame because it was under warranty. </p><p></p><p>Hopefully they've changed their policies since then. I'm not totally anti-Nikon because of this, I just look at other brands first. Glad to hear you guys have had better luck with them than I have!</p><p></p><p>My spotting scope is still working fine to this day. A while back I had it in my pack with my wet Safari Sneakers. Water and mud got inside the scope and made it impossible to see anything. Not wanting to send it back to Nikon, I took it apart and cleaned it. Now its back in action. I still wonder how mud could just ooze into a spotting scope though. Seems kind of odd.</p></blockquote><p></p>
[QUOTE="el matador, post: 1292754, member: 12193"] My experience with Nikon was probably 10 years ago. I don't remember many details. I do recall talking to them, and being instructed to send it in on my dime. After it arrived they looked it over, and told me they'd repair it for $15. I argued with them since it was clearly under warranty, and the product was clearly defective. They just told me it wasn't their fault and I could pay the money or they'd send me back the useless eyepiece. So I paid the money. I don't remember if they charged me for return shipping or not. This was a $400 spotting scope so it wasn't terrible having to pay for the repair. Just lame because it was under warranty. Hopefully they've changed their policies since then. I'm not totally anti-Nikon because of this, I just look at other brands first. Glad to hear you guys have had better luck with them than I have! My spotting scope is still working fine to this day. A while back I had it in my pack with my wet Safari Sneakers. Water and mud got inside the scope and made it impossible to see anything. Not wanting to send it back to Nikon, I took it apart and cleaned it. Now its back in action. I still wonder how mud could just ooze into a spotting scope though. Seems kind of odd. [/QUOTE]
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