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Rifles, Reloading, Optics, Equipment
Rifles, Bullets, Barrels & Ballistics
Manners Riflestocks: Customer Service
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<blockquote data-quote="NuttyLemur" data-source="post: 1271457" data-attributes="member: 22727"><p>To me it all goes back to a promise of a 6 month wait. I was fine with that. </p><p></p><p>When month 6 hits they could have given me a call or an email and have the courtesy of asking if I was willing to wait another 4-6 months "due to unprecedented order volume and the attention they pay to customers that ordered before me," (whatever they wanted to say here, it doesn't matter) or would I like to order an already made stock that is close to my specifications and take 50$ off.</p><p></p><p>I would have said, "nah I hear awesome things about your stocks and I appreciate you giving 30 seconds of time to email/call me and let me know things are running behind. Excellent customer service, I will come back again."</p><p></p><p>I am a single buyer with just one stock and probably not a lot of profit for Manners when all is said and done; compared to meeting a deadline with stockystocks when they order by the truckload.</p><p></p><p>It isn't the wait, it isn't the price; its the lack of courtesy or an apology. If I was important, a competitor, a business or big in the shooting industry; I am sure I would have been treated differently. </p><p></p><p>Customer service isn't hard; just treat us like you would a friend or hell just the way you yourself want to be treated (golden rule) and not a number.</p><p></p><p>I will probably order another one, I am a glutton for punishment, and I still need to finish my .22 training rifle to match. Thus I will become part of the problem, they treat me like trash and I come back for more.</p></blockquote><p></p>
[QUOTE="NuttyLemur, post: 1271457, member: 22727"] To me it all goes back to a promise of a 6 month wait. I was fine with that. When month 6 hits they could have given me a call or an email and have the courtesy of asking if I was willing to wait another 4-6 months "due to unprecedented order volume and the attention they pay to customers that ordered before me," (whatever they wanted to say here, it doesn't matter) or would I like to order an already made stock that is close to my specifications and take 50$ off. I would have said, "nah I hear awesome things about your stocks and I appreciate you giving 30 seconds of time to email/call me and let me know things are running behind. Excellent customer service, I will come back again." I am a single buyer with just one stock and probably not a lot of profit for Manners when all is said and done; compared to meeting a deadline with stockystocks when they order by the truckload. It isn't the wait, it isn't the price; its the lack of courtesy or an apology. If I was important, a competitor, a business or big in the shooting industry; I am sure I would have been treated differently. Customer service isn't hard; just treat us like you would a friend or hell just the way you yourself want to be treated (golden rule) and not a number. I will probably order another one, I am a glutton for punishment, and I still need to finish my .22 training rifle to match. Thus I will become part of the problem, they treat me like trash and I come back for more. [/QUOTE]
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Rifles, Reloading, Optics, Equipment
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Manners Riflestocks: Customer Service
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